Refund policy

Bloomr Returns, Refunds & Exchanges Policy

At Bloomr, we want you to be completely satisfied with your purchase. Please review our Returns, Refunds & Exchanges Policy before placing your order.

This policy does not affect any rights or remedies that cannot lawfully be excluded or restricted under applicable Saudi Arabia law.

1. Returns, refunds & exchanges

Flowers, trees, décor & lighting

Eligible flowers, trees, décor items and lighting products may be returned or exchanged within 7 days of the date of delivery or purchase, provided that all of the following conditions are met:

  • The item is returned within the applicable 7-day period.
  • The item is unused, undamaged and in its original condition.
  • The item is returned in its original packaging, including boxes, inserts and packing materials, where applicable.
  • A valid original receipt or proof of purchase is provided.
  • The item passes Bloomr's quality-control inspection.

Items that show signs of use, damage, misuse, alteration or modification may not be eligible for return, refund or exchange.

Once a return has been approved, the refund will be issued to the original payment method used for the purchase.

Returns requested after the 7-day return period will not be accepted. All sale items are non-refundable and non-exchangeable.

Furniture

Furniture items cannot be returned or exchanged once they have been unpacked or assembled.

Important: Once furniture has been removed from its original packaging, it is considered non-returnable and non-exchangeable.

Sale items: Sale items are non-refundable and non-exchangeable.

2. Non-returnable, non-refundable & non-exchangeable items

The following items are not eligible for return, refund or exchange:

  • Furniture that has been unpacked or assembled.
  • All sale items, including sale furniture.
  • Gift cards.
  • Custom-made, bespoke or specially commissioned items; custom orders, pre-orders or products made specifically to a customer's specifications.
  • Bedding, bed linen, cushion covers and other textiles where applicable, for hygiene reasons.

3. Damaged or incorrect items

If you receive an item that is damaged, defective or incorrect, please contact Bloomr within 24 hours of delivery or purchase.

To process a return or replacement, the item must:

  • Be reported to Bloomr within 24 hours of delivery or purchase.
  • Be returned within 7 days.
  • Be unused and in the same condition in which it was received.
  • Be returned in its original packaging, where applicable.
  • Be accompanied by the original receipt or proof of purchase.

Bloomr may request photographs or other information to assist with assessing the condition of the item.

Items returned with damage, missing parts or alterations that are not attributable to Bloomr may not qualify for a refund or exchange.

We strongly recommend inspecting your order immediately upon delivery and before disposing of any original packaging.

4. Original packaging & furniture returns

Customers are responsible for retaining the original packaging until they are satisfied with their purchase and the applicable return period has expired.

Where a return has been approved and new packaging is required, a repackaging fee may apply depending on the size and volume of the item.

For approved furniture returns, an additional disassembly and/or repacking fee may apply where applicable.

Bloomr reserves the right to determine any applicable packaging, disassembly or repacking charges based on the product and work required.

5. Saudi Arabia returns & collection fee

For approved returns within Saudi Arabia, Bloomr's delivery team will arrange collection of the returned product(s).

A SAR 200 return collection fee will be deducted from the approved refund amount.

Customers are responsible for ensuring that the item is ready for collection in accordance with the return requirements outlined in this policy.

Returns will not be accepted after 7 days from the date of delivery.

6. Refunds

Once a return has been received and inspected, Bloomr will confirm whether the return conditions have been met.

Where a refund is approved:

  • The refund will be processed to the original payment method used for the purchase.
  • Any applicable return collection, packaging, disassembly or repacking fees will be deducted from the refund.

Request a return or report an issue

Email CustomerService@Bloomr.com with your order number, product details and proof of purchase. For damaged, defective or incorrect items, include photographs where possible.